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Preparing Merchant Partners for Tomorrow

The merchant ecosystem sets the market pace, requiring continuous training to maintain an edge. Unleash the full potential of your merchant partners with QuoDeck’s powerful Learning Management System, equipping them with the knowledge and skills needed to excel in the highly competitive landscape.

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Enhance Learning and Scaling for merchant systems

Merchant ecosystems require a distinct approach to learning. These independent users, often time-constrained, need streamlined access to essential information without unnecessary complexity.

Enhance Learning and Scaling for merchant systems

Merchant ecosystems require a distinct approach to learning. These independent users, often time-constrained, need streamlined access to essential information without unnecessary complexity.

Discoverable, short-form content works best

For learners who have specific questions are looking for specific answers

  • Content needs to broken into small nuggets that can be consumed quickly
  • Use tags for easy discoverability of nuggets
  • Prioritise pieces of content that the business believes is important for merchants to ensure they don’t get missed

Different content need to be treated differently

Avoid user fatigue by using different formats for different content types

  • Use infographic-style flowcharts for processes
  • Use FAQs for common questions raised by the ecosystem
  • Allow for feedback using surveys

Real-life problems need real life answers

Explore the transformative potential of community learning

  • Allow merchant questions or problems to be resolved by their peers
  • Encourage learners to share their experiences, best practices, industry insights, etc.
  • Building a sense of belonging and community, leading to higher engagement, motivation, and improved learning outcomes

Unlocking efficiency through new merchant onboarding

New merchants on your platform need to be onboarded to ensure best results for them

  • A certification courser on your platform ensures appropriate onboarding
  • Cover all important topics and ensure merchants are aware of guidelines and processes
  • Use games for knowledge checks and quizzes for assessments to ensure understanding

On-demand Learning

Discoverable, short-form content works best

For learners who have specific questions are looking for specific answers

  • Content needs to broken into small nuggets that can be consumed quickly
  • Use tags for easy discoverability of nuggets
  • Prioritise pieces of content that the business believes is important for merchants to ensure they don’t get missed

Different Content Formats

Different content need to be treated differently

Avoid user fatigue by using different formats for different content types

  • Use infographic-style flowcharts for processes
  • Use FAQs for common questions raised by the ecosystem
  • Allow for feedback using surveys

Community Learning

Real-life problems need real life answers

Explore the transformative potential of community learning

  • Allow merchant questions or problems to be resolved by their peers
  • Encourage learners to share their experiences, best practices, industry insights, etc.
  • Building a sense of belonging and community, leading to higher engagement, motivation, and improved learning outcomes

Structured Learning

Unlocking efficiency through new merchant onboarding

New merchants on your platform need to be onboarded to ensure best results for them

  • A certification courser on your platform ensures appropriate onboarding
  • Cover all important topics and ensure merchants are aware of guidelines and processes
  • Use games for knowledge checks and quizzes for assessments to ensure understanding

How can QuoDeck help you?

We understand the unique dynamics and diverse roles within merchant networks. Our platform empowers merchant partners with knowledge, skills, and tools, turning every interaction into an opportunity.

How can QuoDeck help you?

We understand the unique dynamics and diverse roles within merchant networks. Our platform empowers merchant partners with knowledge, skills, and tools, turning every interaction into an opportunity.

Discoverable short-form content

QuoDeck offers multiple content formats, from videos to FAQs to articles to games. These can all be tagged to enhance discoverability

Multilingual Capability

Merchants belong to different parts of the country or world. Presenting them with a platform that they can customize to a language of their choice empowers them

Real-Time Analytics

Gain actionable insights into merchant performance with our real-time analytics dashboard.

Discoverable short-form content

When your audience want answers, they want it then. QuoDeck eases the search process…

  • Content tagging to ensure merchants can identify relevant topics
  • Recommended readings based on reading pattern, current articles, merchant vintage, category and more
  • Merchants can bookmark articles that are useful tothem as favourites

Multilingual Capability

QuoDeck enables learners to change their app to a language of their choice

  • The entire application can be skinned to multiple languages
  • Both short-form and long-form content can be created in different languages through the QuoDeck authoring tool
  • Analytics from the platform can provide insights on future content creation

Real-time Analytics

Gain immediate, data-driven insights into learner performance, enhancing your ability to make informed decisions and optimize your learning strategies

  • Access real-time data on engagement, allowing you to stay up to date with consumption trends effortlessly.
  • The intuitive dashboard provides clear, actionable insights, helping you identify areas for improvement
  • Categorize merchant groups into cohorts based on consumption patterns and use the information to drive focused campaigns

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